What is Hotel Management Software?

Hotel management software is designed to manage hotels, resorts, and other accommodation systems. It helps to automate hotel daily basis tasks, staff management, guest records, hotel assets, and hotel inventories. It comes with specific modules like hotel billing software solution, hotel reservation system software, hotel front desk software, hotel booking software, online hotel management system, housekeeping, kitchen which is brief in below. This system software or membership management software also manages lodge management, guest house management, motels, and their related operations, and improves coordination & efficiency in staff.

Cloud Hotel ERP

It is also known as online hotel management system software which is used anywhere from any browser. This web-based ERP allows every module and features as we can use in perpetual.   

Hotel Management System Modules

Hotel Bookings

With this hotel booking software system modules helps to manage online rooms booking in advance, instant and schedule for the same. Hotel staff and guests both are check get the notification for booking via emails and text messages.

Hotel Front Desk

With this hotel front help desk software help to manage guests walk-in to your hotel and create a digital record of their information, complete with every detail relevant to their stay. It will help to check rooms available for new allotment, check-in and check out, generate billing and invoices.

Hotel Reservations Management

With this hotel reservation management software help to manage offline and online reservations for ensuring the rooms booking. This reservation system is an open-source module for guests only and so they can check their status from anywhere anytime on by using cloud-based hotel reservation features.

Hotel Room Management System

From occupancy status to cleaning status, the room management module assists in managing the entire nitty-gritty. You can also update the system to reflect repairs needed in the room or if a room is currently unavailable for repair work.

Hotel Housekeeping Management Solution

You can easily manage the housekeeping staff with this module. Your staff can use it to update the cleaning status & assign cleaning duties to employees. Additionally, admin staff can update the system to reflect rooms that have to be cleaned.

Online Hotel Billing and Invoicing

Any hotel has multiple facets operating within it. There are different vendors who provide kitchen supplies, stationery, bedding, furniture, cleaning supplies, etc. to your hotel. This billing software module generates automatic invoices for any such transaction. Additionally, at the time of guest checkout, it generates invoices detailing their stay and add-on services availed by them (food/drinks ordered, on-premise activities, mini-bar usage, etc).

Hotel Reporting System

You can’t run a successful hospitality business if you don’t assess the profitability and performance metrics of its different verticals. This hotel reporting module generates MIS reports which detail out & graphically represent different metrics like seasonal bookings, the highest booking period and so on in an easy and convenient way.

Hotel CRM System

A hospitality business needs a robust customer experience strategy for longevity and profitability. The customer relationship management system module of Hotel software can be programmed to send welcome and thank you messages to arriving & departing guests respectively. Additionally, you can share promotional messages, send congratulations and wishes on important days, and solicit feedback about the guest experience.

Hotel Kitchen Management Solution

When guests place an order from your hotel, the hotel restaurant billing software can enter the order information into the system which gets relayed to the kitchen staff. The front desk/room service team isn’t required to call and confirm the order with the kitchen, as the order status can be updated by the cooking staff.

Hotel Property Management System

If you run a resort, this module is especially useful to manage different areas of your property. You can use hotel property management software features to simultaneously check up on swimming pools, tennis court, restaurant, lounge, yoga studio or any other activity available at your lodging business.

Hotel Accounting Solution

Quite a few hotel software offers this as an add-on module. Accounting software module helps in ledger maintenance and bookkeeping of your hotel finances. It records financial information, including transaction and payment details, and stores it in a centralized database.

Hotel Management Software Features

Hotel Employee Management

Track your employees’ work schedules effortlessly with the hotel employee management system. This nifty tool can be used to track employees as they move in & out of your property, along with tracking their break hours. Simply ask them to input their entry and exit time into the system. If you have a separate attendance solution, you can integrate the two seamlessly.

Hotel Front Office Management

From tracking visitors’ check-ins/outs to addressing their queries, your front desk operations are simplified with hotel front office management software. Guest registration, query handling, delegating tasks to room service & kitchen and checkout processes can be performed with a hotel front desk software.

Hotel-Online Travel Agency (OTA) Integration

If you want your property to be available for viewing and booking on popular online travel websites and aggregators, a hotel travel management solution can assist you with that. You can use the hotel software’s dashboard to create a listing on popular webpages. Additionally, any booking made on your hotel’s website is automatically updated to OTAs, ensuring that the room count remains consistent across platforms.

Hotel Channel Management Solution

If you run a multi-location hotel, you can easily manage all of them with a single hotel channel management software. You can maintain the super-access of the solution at your head office. This way, information of an update in any of the locations will be conveyed to you immediately and you can also send instructions/guidelines to the concerned staff, without moving an inch.

Hotel Housekeeping Management System

From assigning cleaning schedules to laundry and maintenance tasks, the housekeeping management feature allows hotels to digitize the administration of your housekeeping staff. Simply assign a schedule and the same will be communicated to the concerned team. Any impromptu requests made by a customer can be instantly communicated to the housekeeping staff for a quick resolution.

Hotel Maintenance Management System

Much like housekeeping, this feature manages your property’s maintenance activities. Repair work, cleaning, gardening, painting, washing, and any other maintenance activity can be easily administered with a hotel solution.

Marketing Management

The hotel software provides advanced marketing automation software features, which you can use to send promotional messages to your guests (SMS & Emails), feedback requests and analyze customer satisfaction metrics.

Online Booking

This software’s dashboard creates an online booking option on your website, complete with a payment gateway. It’s highly secure, so data loss or hacking is next to impossible.

Point of Sale (Hotel POS)

An add-on feature, you can receive payments from your guests and generate automated invoices using point of sale software module.

Hotel Reviews Management Solution

Irrespective of positive/negative reviews, the review management feature consolidates feedback from your website, feedback cards, social media, and review aggregator platforms, and allows you to respond to them. You can also use the review analyzer to identify key points of contention reported by guests.

Why You Need Hotel Management Software?

Efficient Processes

Hotel software creates an efficient administrative system with which managing different verticals becomes simpler. Because it’s a digital solution, the time consumed in performing administrative tasks is reduced and redundant/reoccurring tasks are automated.

Automated Tasks

Certain tasks like updating room status on check-in/check-out, sending promotional messages, etc. can be easily automated with hotel software. This helps your staff focus more on guest experience & ensure maximum customer satisfaction.

Better Reputation

This hotel ORM software lets you manage your online reputation, accumulate and assess feedback, process complaints, communicate with guests and do more. 

Data Security

Top Hotel software is designed with the latest in data security & encryption technology, ensuring that your business data is secure and in safe hands.

Easy Access of Information

A digital repository of records is a lot easier to manage than physical records. With a hotel management solution, you get just that through a central data management platform.

Integration with Third-Party Website

Want your hotel to be listed on popular hotel booking platforms like TripAdvisor, Trivago, Goibibo, etc? Or do you want to include a booking option on your own website? All these processes can be easily attained with the best hotel system.

Hotel Management Software Advantages

Reduced Hotel Time Spent on Administration

Using this software, you can minimize the time spent by your employees on administrative tasks. A lot of redundant tasks are automated, such as hotel billing, invoicing, task delegation, etc., allowing you to focus on growing & improving your business. Aside from this, you can also use its employee management feature to gain valuable data on employee performance and productivity.

Improved Hotel Online Presence

You might have a social media presence already but in a world with immense online saturation, you need to stand out. With this software, you can increase your brand presence online through the integrated website builder, social media & OTA manager, and feedback consolidator. You can use it to increase your relevance in search engine results, enabling more travelers to discover your hotel during their research.

Enhanced Relationship with Guests

Using a hotel management system, you will be able to develop a better rapport with your guests. The software lets you send welcome messages to guests with upcoming stays. Additionally, you can also send thank you notes and feedback requests to guests when they are checking out.

Increases Hotel Bookings

With a comprehensive hotel solution, you can do just that. You can set up a website with online booking options, list hotels on other platforms & OTAs, improve stay and constantly monitor activities in your hotel to ensure complete accountability and efficiency.

Guest House Management Software

Guest software management system software is also known as cloud-based property management system software for automates daily basis tasks in the guest house, resorts and all sizes of the guesthouse. This guest house software allows online booking, rooms management, advanced reservation.

PMS Hotel Management Software

Hotel Property Management Software assists hoteliers in management of their daily chores. It enlists and schedules all the activities that a hotel must cover on a daily basis. A hotel management software works for hotels of all sizes and is scalable for a growing operation. It is also referred to as Hotel PMS Software. Hotel Property Management centralizes all hotel-related operations and improves coordination & efficiency in employees.