What is Food Delivery Software?

Right from taking food orders till their final delivery to the customer's location, we say a job is well done when your customer gets what he wants and on-time. And that’s what food delivery software are here for. A food delivery management system offers a technologically rich food delivering ecosystem for shipping food seamlessly.

Popular online food delivery software can be integrated directly with the POS systems for financial reporting purposes and making order entries. Additionally, available also are marketing tools like analytics reports, feedback forms, etc., that help improves sales and generate more revenue.

Track field staff and delivery agents for ensuring the best customer experience. You can also use the software for creating invoices and optimizing delivery routes. Some real-time operations that you can perform using the software are editing menus, order tracking, and setting zones for delivery areas.

What is a food delivery management system?

Food delivery management software allows you to manage all aspects of your food delivery processes, starting from issuing delivery jobs to route planning, real-time food tracking system, tracking and electronic proof of delivery received, etc. It enables the customers to see the progress and delivery of their food on the way.

3 Types of Orders Fulfilled by Food Delivery Management Software

• Take away orders

The system of taking away orders has been a time saviour for customers and hotels alike. All a customer has to do, is go to the hotel's website, check the menu, select the food, and click on a suitable time for picking the order. The job gets done in just a few seconds.

• Pre-orders

Pre-orders are booked by customers looking for food deliveries on specific dates. Such orders are mostly for special occasions and booked days, even months in advance. Restaurants benefit from these types of orders because they get time to plan their inventories well in advance.

• Catering orders

Food delivery app software has been a great support to the food service industry. The system for accepting catering orders has helped this industry publish their special menus for bulk orders at reasonable prices. It has led to better marketing and advertising of people's hotel as well as the restaurant business.

Features of Food Delivery Management Systems

• Predictive analysis graphs

Predictive analysis graphs and reports are required to manage future sales of a business. The feature works by keeping a track of both sales made so far as well as ordering trends that are generating more revenue. Online food delivery software offers to all its end users reports on these indicators to help them increase their business value.

• Order management

Food delivery management software solutions deploy online databases for managing customer orders. The software not just tracks a total number of orders made, but also offers information regarding a customer's order details and purchase history.

• Filters & formulas

Popular food delivery software solutions depend on filters and formulas for organising all incoming orders. They also make it easy to automatically calculate total orders and check for the latest consumer trends.

• Report builder

Report builder is meant for creating order reports that are further used for customizing menus and improving the overall restaurant business. Restaurant delivery software constantly processes customer feedback before converting these into detailed and insightful reports.

• Conditional logic

Conditional logic is used when creating forms for collecting customer feedback. With conditional logic, setting a form is easy. You can even use conditional logic for sending emails to certain users and attach thank you notes, etc. to them.

• Tracking deliveries

It is important to keep a track of food orders collected by delivery agents to make sure that all orders reach their customers in due time. As soon as any order is delivered, food delivery tracking systems send immediate notifications to its end-users to help them keep a track of delivery agents' performance and delivery timings.

• Editing menus

Use online delivery management solutions for editing menus and publishing the same immediately. The module is best suited for those serving online orders as well as those with multiple eating joints or hotels.

• Inventory management

All inventory items get updated automatically as soon as they run out of stock. All this is made possible because of the food delivery software's capability to integrate itself with your point of sales system.

• Table reservation

With food delivery software, customers can get tables reserved for themselves in hotels and restaurants the easy way. Restaurants, on the other hand, charge a minimal amounts to make sure customers reach on time. Sometimes they don't charge at all. All in all, the system for making table reservations has been a profitable solution for both businesses and customers.

Benefits of Online Food Delivery Software

• Support for creating webpages

An attractive webpage with all information right in front is something that you would prefer to visit for placing your food orders. What has been seen is that in some of the best food delivery software solutions offer webpage creation support to let your food business reach a wide consumer base. All amenities, items, gallery, menu, etc. get neatly published here using online food ordering solutions.

• Tools for social media marketing

Food delivery management software offers various tools for doing social media marketing. Advertise your food business as much as possible on various social media platforms with popular food delivery software solutions.

• Integration with payment gateways

Getting payments using third party portals is time-consuming. Not so when you integrate your business with good payment gateways. Food delivery tracking systems help integrate online ordering procedures with reliable payment gateways to make all payment mechanisms smooth and easy.

• Increased business volume

The more your business is exposed to potential customers, the better would be the revenue. Use online food delivery software to get unique URLs for your business and enhance its visibility to more customers.

• Customizable designs

Setting up your own domain is easy with food delivery software. Set these up along with your own logos, brandings, and design using the best restaurant delivery software.

• Multiple delivery methods

To make the order taking procedure even more convenient, food delivery management systems let you select the preferable mode for making food deliveries. You are free to select from takeaways, dine-ins, pickups or deliveries, using food delivery software.

• Integration with POS

Online food delivery software pushes food orders automatically. This saves you time from the hassle of printing tickets manually and doing any errors. Such tickets also automatically copy orders received to the kitchen for ensuring food deliveries.

Food Delivery Software- Reliable Solutions for Different Sub-Sectors of the Food Industry

• Start-ups- Start-ups specializing in delivering food services have benefitted a great deal out of the software's order management capabilities.
• Single restaurants- Single restaurants rely on food delivery app software for managing all their online orders.
• Quick service restaurants (QSR): QSRs and casual eateries are using online food delivery software for getting for their business unique URLs to improve its brand’s visibility.
• Restaurant chains- Restaurant chains deploy food delivery management systems for managing multiple aspects of their business like taking different types of orders, generating analytic sales reports, creating attractive web pages, doing table reservations, etc.
• Single chefs- Single chefs trust food delivery software to take orders from multiple vendors as well as individual customers.
• Restaurant aggregator: A restaurant aggregator takes orders from specific restaurants to deliver them to their designated locations. Restaurant delivery software has been of great help here.
• Virtual restaurants/dark kitchens- Also known as ghost kitchens, these food joints use food delivery management software for various purposes. Starting from handling inventories so that no online order is ever missed, to editing popular items in the menu, the software does it all for them.

Demand Insights- Food Delivery Software

For ensuring the best delivery services and offerings, food delivery software is one such application that businesses need to invest into for better sales and higher revenue. Enlisted here are some statistics that make the software an important component of the food service industry:

• Most consumers use two-three apps at a time for putting online food orders
• It is estimated that around seventeen percent of buyers are ready to spend extra money for better customer services
• Three out of four customers would not order from your restaurant in case it has not been listed on any third-party application.
• Around fifty percent of the orders face problems because of food’s freshness and driver’s behaviour.
• Every one in four individuals makes use of online applications to select food online.

The above statistics would have made it clear why the software is necessary in case a business is to succeed. It is because of the software’s ability to resolve issues highlighted in the statistics above that make it so important for the food services and catering industry. Here is a list of key demand insights that have given the food delivering software its resourcefulness and customer-centric capabilities:

• Loyalty towards a brand

This is something that helps businesses gain loyal customers in the process and get a stronghold in the market.

• Signature food items

Aside from regular food items, food delivery software helps hotels and restaurants put in their menu a list of special items. Such a menu helps with not only improving brand’s loyalty but also enticing new customers.e they want to order food from outside.

• Control over price & cost

Businesses using third-party vendor support for taking online orders have to pay high commission as service fee. This is not so when you use restaurant delivery software.

• Convenient & hassle-free

People these days prefer to order food online and have it at the comfort of their homes. Online food delivery software also provides you neatly written menus with images, multiple payment options, order canceling modules and driver tracking capabilities, etc., to name a few.

• Seamless communication for the best delivery experience

It is important that communication can be spot on so that even if a delivery is late, a customer can communicate with the driver immediately. This also ensures greater customer satisfaction so that they think of coming back to your eatery next time they want to order food from outside.